Frequently Asked Support Questions & Technical Issues (click here to expand)
When will I get my order?
Almost all of our products are digital downloads and will be sent to the email address you used when checking out. For most of our customers, the order arrives in your inbox almost immediately. Occasionally you may have to wait just a few minutes.
I did not receive the email with my order. Where can I find it?
Sometimes our emails can be sent to your promotions tab or to your spam/junk folder. We hate when that happens! If it has been a few hours, you've checked your email thoroughly and still can't find it, please submit a Support Request below. At any time after you place your order, you will be able to log in to your Music And Theory account and view your downloads page to see all of your purchases available for download.
When I open my music I can't see the notes, or something looks off! What should I do?
When this happens it is typically because the PDF has not been opened in Adobe Reader, which is the industry standard for viewing PDF documents. Make sure that you have downloaded and are using the latest version of Adobe Reader. You can get Adobe Reader here. Once installed, go to the upper left-hand corner and click File > Open > Then find the PDF music you downloaded and click open. You should now be able to see the music properly. If you are still having problems viewing your music, please submit a support request below.
Additional questions can be found on our FAQ page.